💻 Remote IT Support & Troubleshooting
🧾Service Statement
IT Blaster.net delivers fast, reliable, and secure remote IT support to resolve technical issues without the need for on-site visits. Our expert team assists users with troubleshooting hardware, software, and network problems in real time, ensuring minimal disruption to business operations. With remote access technology, we can quickly diagnose, repair, and optimize your systems—anytime, anywhere.
🔧 Scope of Work
1. User Assistance & Troubleshooting
- Resolve login, email, and application errors
- Troubleshoot operating system crashes, updates, and settings issues
- Diagnose and fix connectivity problems (Wi-Fi, VPN, LAN)
2. Software & Application Support
- Install, configure, and update business applications
- Remove malware, spyware, and unnecessary programs
- Provide guidance on productivity tools (MS Office, Google Workspace, etc.)
3. System Performance & Optimization
- Tune and optimize desktops, laptops, and mobile devices
- Free up storage, manage startup programs, and improve speed
- Conduct system health checks and patch installations
4. Remote Network & Server Support
- Troubleshoot server accessibility, backups, and shared drives
- Fix network printer, scanner, and peripheral device issues
- Assist with VPN, firewall, and security configurations
5. Security & Compliance
- Apply antivirus scans and remove detected threats
- Ensure systems meet compliance standards (HIPAA, PCI-DSS, GDPR)
- Configure secure remote access policies for employees
6. Helpdesk & Knowledge Sharing
- 24/7 remote helpdesk ticketing system
- Step-by-step guidance for users with recurring issues
- Documentation of fixes for future self-service reference
📦 Deliverables
Deliverable
Description
Remote Access Setup
Secure connection for troubleshooting (encrypted)
Support Tickets & Logs
Full history of issues and resolutions
Issue Resolution Reports
Documentation of root causes and fixes applied
Optimized Devices
Fully patched, updated, and performance-tuned systems
Security Scan Reports
Logs of antivirus/malware scans and threat removals
SLA Agreement
Defined support hours, response times, and escalation paths
💸 Competitive Pricing
We believe in delivering enterprise-grade service without the enterprise price tag. Our pricing is structured to provide maximum value and flexibility for small to mid-sized businesses.
Service Tier
Description
Starting Price
Pay-As-You-Go
Remote support billed hourly
$75/hour
Standard Remote Care
24/7 helpdesk + troubleshooting + patching
$499/month
Premium Remote IT
Full coverage with unlimited support tickets
$899/month
Enterprise Custom
Multi-site and large workforce remote support
Custom quote
Notes:
- Support available across Windows, macOS, Linux, iOS, and Android
- Quick-connect technology ensures secure and private sessions
- Can be bundled with 24/7 Monitoring & Support for complete IT coverage