🎧 Helpdesk Services

🧾Service Statement

IT Blaster.net provides dedicated Helpdesk Services designed to deliver fast, reliable, and friendly support for your organization’s IT needs. Acting as the first point of contact, our helpdesk team resolves technical issues, manages service requests, and ensures your employees stay productive. With multi-channel support options, we offer seamless assistance via phone, chat, email, or ticketing systems.

🔧 Scope of Work

1. First-Level Support
  • Troubleshooting hardware, software, and connectivity issues
  • Password resets, account unlocks, and access requests
  • Guiding users with common IT tasks and inquiries
2. Incident Management
  • Ticket creation, categorization, and prioritization
  • Escalation to Tier 2 or Tier 3 support when needed
  • Root cause analysis to prevent recurring issues
3. Request Fulfillment
  • Software installation and update requests
  • User account provisioning and de-provisioning
  • IT equipment requests coordination
4. Knowledge Base & Self-Service
  • Create and maintain user-friendly knowledge articles
  • Provide FAQs, troubleshooting guides, and video tutorials
  • Promote user self-service to reduce downtime
5. Performance Monitoring & Reporting
  • Track ticket volume, resolution times, and satisfaction ratings
  • Provide monthly performance reports and SLA compliance metrics
  • Continuous improvement initiatives to enhance service quality
6. Multi-Channel Support Availability
  • Phone, email, chat, and web-based ticketing
  • 24/7 or business-hour coverage depending on SLA
  • Multilingual support options available for global teams

📦 Deliverables

Deliverable
Description
Helpdesk Portal
Centralized system for ticket submission & tracking
Ticket Reports
Detailed history of user requests and resolutions
Knowledge Base Access
Self-service portal with guides and FAQs
Monthly SLA Report
Performance metrics and compliance review
Escalation Path Documentation
Clear routing for complex or urgent issues
End-User Satisfaction Survey
Feedback collection for service quality

💸 Competitive Pricing

We believe in delivering enterprise-grade service without the enterprise price tag. Our pricing is structured to provide maximum value and flexibility for small to mid-sized businesses.
Service Tier
Description
Starting Price
Basic Helpdesk
Business hours only, email & ticket support
$699/month
Standard Helpdesk
24/7 support, multi-channel access, Tier 1 & 2 support
$1,499/month
Premium Helpdesk
Full coverage + dedicated helpdesk team + reporting
$2,499/month
Enterprise Custom
Large-scale or global support with multilingual coverage
Custom quote
Notes:
  • Scalable to match small business or enterprise-level needs
  • Integrates with popular ITSM platforms (ServiceNow, Zendesk, Freshdesk)
  • Can be bundled with Remote IT Support or 24/7 Monitoring & Support
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