🕑 24/7 Monitoring & Support
🧾Service Statement
IT Blaster.net provides round-the-clock monitoring and support to ensure your IT systems remain secure, stable, and highly available. Our proactive approach detects issues before they escalate, minimizing downtime and protecting critical business operations. With our expert support team always on standby, you gain peace of mind knowing your infrastructure is monitored and maintained 24/7/365.
🔧 Scope of Work
1.Continuous Monitoring
- Real-time monitoring of servers, networks, and applications
- Automated alerts for system outages, performance drops, or anomalies
- Proactive issue identification using advanced monitoring tools
2. Incident Management
- Rapid response to hardware, software, and network issues
- Tiered escalation to specialized engineers for critical problems
- Root cause analysis and resolution documentation
3. Preventive Maintenance
- Regular health checks of servers, storage, and network devices
- Patch management and firmware/software updates
- Backup validation and disaster recovery readiness testing
4. Security Oversight
- Intrusion detection and log monitoring for suspicious activity
- Antivirus and endpoint protection monitoring
- Immediate containment of potential security threats
5. Helpdesk & Support Services
- 24/7 access to remote and on-site support technicians
- User support for troubleshooting, connectivity, and application issues
- Knowledge base and ticketing system for transparent tracking
5. Reporting & Optimization
- Monthly performance and uptime reports
- System tuning and resource optimization
- Recommendations for scaling and infrastructure improvements
📦 Deliverables
Deliverable
Description
Monitoring Dashboard Access
Real-time visibility into infrastructure health
Incident Reports
Detailed reports of system events and resolutions
Security Alerts
Immediate notifications of potential threats
Maintenance Logs
Records of updates, patches, and preventive checks
Monthly Uptime Report
Documentation of service availability and performance
Support SLA
Defined response and resolution times with escalation paths
💸 Competitive Pricing
We believe in delivering enterprise-grade service without the enterprise price tag. Our pricing is structured to provide maximum value and flexibility for small to mid-sized businesses.
Service Tier
Description
Starting Price
Basic Monitoring
Core system monitoring + email alerts
$399/month
Standard Support
24/7 monitoring + remote support + patching
$899/month
Premium Managed
Full monitoring + security oversight + on-demand support
$1,499/month
Enterprise Custom
Tailored SLA for mission-critical or multi-site operations
Custom quote
Notes:
- Flexible SLAs to match business requirements
- Covers cloud, on-premise, and hybrid infrastructures
- Dedicated account manager for premium and enterprise tiers